• At NorthEast CrossFit we use an online system called ZenPlanner (ZP) to keep track of our attendance records. In ZP, you will be able to personalize your profile, check-in to class, and reserve a spot in classes that you know fill up fast.

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• Like we mention above, ZP is also the place you will check-in to class. We do expect that all of our members reserve their class spot at least 2 hours prior to starting class!  It is better to sign up and not show up than to show up and not sign up.

• We do not offer have the option to hold, unless there is a medical reason with a note provided by your doctor.

  • Minimum of 30 days and a maximum of 90 days  for a medical hold.

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• ​To request a medical hold please email info@northeastcrossfit.com

Month-to-Month Memberships

• Notice must be given within 7 days of the next billing cycle. All cancellation requests are to be emailed to info@northeastcrossfit.com

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• We do not issue refunds.

• Notice must be given within 7 days of the next billing cycle regarding cancellation.  You will be assessed the $30 difference between the month to month membership and the commitment, but only for the months used.​

  • For example – if you decide to cancel after 4 months, you would not be charged for the 8 months of unused membership. You would only be charged for the 4 months you used, so the cancellation fee would be $120.

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• We do not issue refunds.

• No-shows or last minute cancellation (less than 24 hrs) will result in a $30 fee for all On-Ramps.

• No-shows or last minute cancellations will be a loss of a session for all private coaching sessions.

• On-Ramps are not to be taken before a vacation or scheduled time off

• We do not issue refunds